Refund policy
At Luvenzo, your satisfaction matters. If you're not completely happy with your order, you may request a return or refund within 30 days of the delivery date.
- Eligibility: Items must be unused, in their original packaging, and in the same condition you received them. Please include your order number when requesting a return.
- How to start a return: Email us at luvenzo.shop@gmail.com with your order number and reason for return. We'll respond within 24 hours with instructions.
- Refunds: Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days.
- Damaged or defective items: If your item arrived damaged or defective, contact us within 30 days with a photo — we'll send a replacement or full refund at no extra cost to you, and in most cases you won't need to ship the item back.
- Non-returnable items: For hygiene reasons, items marked as final sale or clearance are not eligible for return unless defective.
- Late or missing refunds: If you haven't received a refund after 10 business days, first check with your bank or card issuer, then contact us at luvenzo.shop@gmail.com.
Questions? Reach us anytime at luvenzo.shop@gmail.com.